Contact Us
When this form is not for you
If gambling has stopped being a source of enjoyment, the contact form is the wrong place to start. The quickest route to practical support runs through the independent gambling-help services listed on our dedicated help page, which sits outside this site’s editorial system. Those organisations work directly with players in difficulty and can arrange account restrictions, cooling-off periods or a full self-exclusion without any input from us.
For any other matter, the team reads and replies in English. That is the only language we can guarantee a considered answer in, so a message written in any other language may receive a slower or less complete response.
What never belongs in a message
This form is not a secure channel. Never send payment-card numbers, bank account details, passwords, PINs or scans of identity documents through it. A legitimate operator will never ask a player to transmit financial credentials or passport images via a web form, and no employee of this site has a reason to request them either.
If a verification document is needed, the casino’s own secure upload system is the only acceptable route. Should anyone contact you asking for such material through an ordinary message form, treat it as a warning sign and end the conversation.
What happens to your enquiry
Every message reaches the editorial team directly, and each one is read in full before any reply is drafted. Matters that concern a specific casino account, a disputed withdrawal or a bonus complaint are passed to the operator’s support desk, because those are the only parties with access to player records and the authority to change them.
We cannot act on a player’s behalf or alter a casino’s decision, and we will not chase a complaint for you. What we can do is explain the options, point out the relevant terms and tell you which regulator or dispute service has jurisdiction over the operator in question.
Before you press send
Check that the message contains no personal data beyond a name and a reply address. Anything more specific than that creates an unnecessary risk if the message is ever misdirected or intercepted.
Also confirm that the matter is one this site can actually address. Feedback about an article, a correction to a fact we have published, or a question about our editorial policy belongs here. A dispute with a casino, a request for a bonus code, or a problem with a payment does not, and sending it here will only delay the correct route.
If you are in immediate distress about your gambling, close this page and go to the help organisations listed on our support page instead. That is the one situation where no message to us should come first.